Total Delivery Time
Total delivery time = processing time + shipping time.
Processing Time
Orders are typically processed within 2 business days. If there are any issues with your shipping information, we will contact you within 48 hours.
Shipping Time & Cost
Shipping times and costs may vary due to unexpected factors, such as adverse weather, public holidays, or other unforeseen events. We appreciate your understanding in case of any delays.
About Taxes
Customs duties in the recipient's country/region are the responsibility of the customer. Any costs arising from delivery delays, address changes, cancellations, or returns for personal reasons are the buyer’s responsibility.
Additional Notes
- Local deliveries occur on business days (Mon-Fri).
- Please ensure your delivery address is accessible on business days.
- Keep your phone on, as carriers may need to contact you.
- Some services may require a signature for delivery.
- If you choose to waive signature service, we are not responsible for any loss or damage once the package is delivered.
Responsibility Scenarios
| Scenario | Responsibility |
|---|---|
| Incorrect shipping info or undeliverable address | Buyer |
| Customs duties in recipient’s country | Customer |
| Delivery delay or address modification | Buyer |
| Cancellation or return for personal reasons | Buyer |
Shipping Insurance Refund
- If refunded before shipment: Refund will be processed to the original payment account.
- In other cases: Refund eligibility may vary.
If you have any further questions, feel free to reach out. Your satisfaction is our priority!